This Refund Policy applies to all digital products sold by DŌC (Dylan Calluy, Antwerp, Belgium), including Lightroom presets and LUTs. Payments are processed by our reseller and Merchant of Record, Polar (polar.sh). Please read this policy carefully before buying.

1. All sales are final

Our products are digital goods that are delivered instantly and cannot be “returned”. Once a purchase is completed and the download is made available to you, all sales are final and non-refundable. We do not offer refunds, exchanges or store credit for change of mind, dissatisfaction with the look of the presets on your own photos, incompatibility with software you did not confirm before buying, or accidental purchases.

2. Waiver of the right of withdrawal (EU/EEA and UK)

Under EU Directive 2011/83/EU and Belgian law (Book VI of the Code of Economic Law), consumers normally have a 14-day right of withdrawal. For digital content not supplied on a physical medium, this right ends once delivery has started with your prior express consent and your acknowledgement that you lose the right of withdrawal. By completing checkout, you expressly request immediate access to the digital content and acknowledge that you thereby lose your right of withdrawal.

3. Before you buy

It is your responsibility to check the product description, the before/after examples and the compatibility information (Lightroom Mobile, Lightroom Classic or Lightroom CC) before purchasing. Results vary depending on lighting, camera, exposure and the original photo. Example images are illustrative and do not guarantee identical results.

4. Faulty or undelivered products

Nothing in this policy limits your statutory rights. If a file is corrupted, missing or you did not receive your download, email hello@doc.limited within 14 days of purchase with your order number. We will first provide a working file or a new download link. A refund is only considered if we are unable to deliver a working product.

5. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or card provider — nearly every issue can be solved by email. Filing a chargeback for a product that was delivered as described is considered a breach of our Terms. In the event of an unjustified chargeback, we and Polar reserve the right to provide proof of purchase, delivery and download to the payment provider, to revoke your licence and access to the files, to refuse future orders, and to recover any fees and costs incurred.

6. Duplicate purchases

If you were accidentally charged twice for the same product, contact us within 14 days and the duplicate charge will be refunded once verified.

7. Contact

Questions about this policy: hello@doc.limited.